Elijah and Luis are very professional and efficient. Krista was helpful with scheduling and making the payment with ease. Danielle was also helpful scheduling and was able to fit me in a timely manner.  

we have been extremely pleased with the professionalism and knowledge these staff have brought to our home project they are pleasant, polite, communicate well and work hard. they show up on time and get the job done.

From start to finish, All of the guy were very professional and kept me informed of everything that was going on. Will recommend them to anyone needs the service. Rate 10/10! Awesome work service.

the technicians that came out on both visits were both kind and friendly. they were very respectful and knowledgeable about what they were doing Was very happy with our service! Carpets came out Fabulous and looking brand new. my family was very happy! Thanks josh, elijah, demetrius, emily!  

Amazing work done by Chris, brandon, josh, elijah, marcos, demitirius! Would recommend 

efficient, on time, courteous, will use SERVPRO of northwest Albuquerque again

Everyone was very professional courteous and friendly. really enjoyed having them here for this service the end product was great!!

We are pleased with the work done by Ryan, Elijah, josh, They were Professional, did their job and made it as easy on us as possible. They were all courteous, polite and respectable. They were also very careful and cleaned up after removing our floors. Outstanding job- Thank you.

You guys did great on our loss!, Jess and Anthony helped me in office with my payment.

I was delighted with the carpet cleaning I got from SERVPRO NW Albuqueruqe. All of the worker were particularly friendly, careful and service oriented. I called at the last minute for the carpet cleaning and they accommodated me. When I asked Branon how it was going - after he did a phenomenal stain removal that my former cleaner had not been able to clean, he said, its such a supportive workplace I love it. its like a little family. I was beyond impressed! thank you Elijah, Emily and Jess!

This SERVPRO NW Albuquerque team is awesome. I had them clean a dryer vent, And they were so very careful not to mess up the carpeted area they passed through. All of them were not only professional but friendly. Thank you Ryan, Chris, Josh, and Anthony! Its easy for me to refer this SERVPRO because Katrina and niko have a fabulous business! 

We don't know what we would have done if not for your wonderful employees. Brandon and Elijah for staying till 2am to remove the water and start the drying process that saved our furnishings. Ryan and Josh doing our demo were very courteous about not breaking anything. Their kindness and professionalism at this difficult time was apricated. Thank you and Bless Emily, Anthony, Jess, for outstanding service. I will always recommend your services.

Brandon and Anthony got my carpets cleaner than I ever expected, just in time for Thanksgiving dinner Our family couldn't be happier thank you !

All my contacts wit SERVPRO were efficient, professional, and helpful. Specifically, Chris, Ryan, Brandon, Josh, Elijah, Emily were all helpful to us in our emergency situation. 

Chris, Brandon, Emily, Jess, josh, Elijah and Ryan go the extra mile to make everything better than it was before! Their work is caring, helpful, sensitive to pets, diligent and timely! Best of all, great communications kept us prepared and informed each step of their thorough system.

Brandon And Elijah did a good job on our clean up and were professional for the entire job

Ryan and josh were polite and professional, They did a fantastic job cleaning and explaining what they did. Thanks you Ryan and josh 

Brandon and Elijah were great! They arrived on time, worked quickly and took good care of my carpet and furniture. I highly recommended them and this SERVPRO franchise!

Ryan and Elijah did a great job. They came in and got straight to work, made sure the area was well protected the entire time. The area looked great when they were done.

Your workers are outstanding examples of great customer service. They have a lot of respect and pride in what they do.

"Completely happy with the work I received. Ryan was able to address all of my concerns and explained all work and processes completely. I would highly recommend SERVPRO (especially Ryan) to any friends or family who need work done. Feel free to contact me with any questions. Very respectfully, David."

"Chris Proctor, Ryan Wortman and Joe Love worked on the house and were professional and helpful. they did wonderful work and explained everything so well. I will suggest others see them. Highly recommend! They are so great as personable, socialized helpers!"

"The guys were very nice and good workers. They we were very professional and nice. Once we are ready for the flooring, we will contact you guys because we liked your work."

-Mr. See

"The guys were very nice and good workers. They we were very professional and nice. Once we are ready for the flooring, we will contact you guys because we liked your work."

-Mr. See

"Ryan was exceptionally wonderful.

Took full command of the job.

Very respectful.

Kuddos for him."

"NICK AND CHRIS HAVE BEEN OUTSTANDING.  THEY HAVE BEEN VERY PROFESSIONAL AND HAVE SHOWN COMPASSION TO US IN A TIME AND SITUATION THAT HAS BEEN VERY DIFFICULT.  BOTH HAVE BEEN PROMPT AND HAVE BEEN VERY COMMUNITIVE TO MY WIFE AND I THROUGHOUT THIS PROCESS.  WE ARE EXTREMELY HAPPY WITH THE SERVICE CHRIS AND NICK HAVE PROVIDED US."

"SERVPRO SHOWED UP ON TIME, TOOK CARE OF ALL OUR CONCERNS AND QUESTIONS.  THEY WORKED WITH OUR SCHEDULE TO FIND TIMES BEST FOR US TO MAKE REPAIRS.  FRIENDLY STAFF WHO EXPLAIN ALL THAT HAPPENS WITH THE RESTORATIVE PROCESS.  MADE HAVING A SIGNIFICANT LEAK NOT THAT BAD.  THEY HAVE BEEN MOST COMMUNICATIVE AND WE APPRECIATE ALL THE HARDWORK."

"The guys who came out today did an amazing job cleaning our home getting it ready to list for sale.  Thanks to Nicholas and his crew Charles and Michael for a bang up job!!  Highly Recommend SERVPRO."

"Did an amazing job"

"I was very impressed with the service I received from Chris, Manuel, and Nicholas.  They made sure I was aware of every stage that they needed to do to make sure the water clean-up was done quickly and thoroughly.  They always showed up when they said they would.  Thank you for your friendliness and professionalism."

"You guys did an amazing job."

"Walking in that morning after working a 11 hour day to see 6 rooms with a 1/2 inch of water on the floor was definitely a shocking site to see.  Calling SERVPRO and making the next steps was crucial to limit the damage.  From the call I made to them, to the very professional employees that came out to clean and demo, you couldn't ask for a more friendly and knowledgeable group that not only made my home right, but kept me calm through the process.  They truly deserve a pat on the back.  I will always be appreciative of the effort and timely manner they worked to get my house right again."

Cleaners were very helpful, polite, and good at their jobs. 

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

If you are faced with a disaster and need immediate, professional, thorough help call SERVPRO of NW Abq. They were so friendly, so reassuring, and the communication was flawless. We had a flood in our home due to a faulty washing machine and had no idea where to turn for help. We are so very happy we found SERVPRO of NW!!
Thank you!!

"I personally think your technicians did a great job!" 

"The guys were great and very professional while at my house. It was nice to have walls put up in my bedroom again. Thank you so much for getting someone out here quickly." 

Dear Maggie,

Thank you for your help with my odd cleanup situation! Your ability to pivot and consider different solutions in a changing environment is a great asset to you and SERVPRO of NW Albuquerque. I appreciate you! 

Best,

Jonathan Kahn 

"Having discovered soaked drywall and black mold behind a wall of photographs in my bathroom, I panicked! I was fortunate to have friends who had used SERVPRO of Northwest Albuquerque and immediately called (in near hysterics!). The first person I spoke with -Maggie- was so calm and reassuring, that I avoided having a near stroke! She had someone out in no time and within hours had to ball quickly rolling... Niko Southall, the general manager, soon arrived and expertly explained my situation, what direction to go, and my "nightmare" didn't seem as horrible as I had imagined. The SERVPRO of Northwest Albuquerque team, including Nick, Manuel and Chris are incredibly hard working, knowledgeable, polite and ALWAYS on time. I could go on and on about how an unfortunate and ugly situation turned quickly positive. Bottom line is- if faced with problems- let SERVPRO of Northwest Albuquerque be the first call you make. It'll be the only call you make as they take care of everyone in detail! (always with a smile and something nice to say) A new bathroom is great- but the new friends are even better!!! Thank you SERVPRO of Northwest Albuquerque Team- You are all tremendous and I am going to miss you!"

Sincerely, Margot Radaelli 

SERVPRO was awesome. You guys were very respectful especially when we asked them to come back they had no problem doing so. I will definitely be calling you all if I ever need anything. thank you all for doing a great job.

Marina, Chris and, Niko are great to work with!

The guys did a phenomenal job. I'm really glad I called SERVPRO. Thank you to Niko and his crew.

I was in, what I thought to be, a hopeless situation after evicting some dirty, nasty tenants from my home. I called SERVPRO and met with Niko that same day. After a quick walk around the home he was able to assess the damages and even offered ways for me to save some money. He is truly a man with honor and integrity. Niko and his crew worked amazingly and quickly restored my home back to its beauty. I literally cried tears of joy walking back in there. I simply cannot say enough good things about this company. Thank you guys so much.

I would like to express that the employees of SERVPRO of Northwest Albuquerque, have treated me with kindness and respect. I have left the project due to the dust, and unable to cook or eat in my home throughout the construction. My communication with the office has been very well handled. This has been a very long wait to begin construction due to weather and HOA commitments. I trust the results of all will turn out well. Its been a long wait 

The Best!!! Niko, Katrina, and their team of professionals took amazing care of us. Highly recommended!

Amazing people running an incredible business. Rely on them for all of your restoration needs.

"Your guys did a great job yesterday I was surprised how they sucked everything up. I don't smell that gross smell anymore, and they were quick, in and out so fast."

Niko made it easier for me he is a great man and did a great job. A true life savor. You were very helpful on Friday as well.

I discovered our house flooded during a freak 1000 year flood in New Mexico, after I came home from school late at night.  I put in a call to SERVPRO of Northwest Albuquerque early the next morning.  I was certainly not the worst hit that night and SERVPRO was taking care of customers all day long.  They called me at 10pm stating they could still come out if I wanted.  They kept to their word and arrived late that night and worked to save my walls.  Niko and his team were professional and even cheerful helping me put the house back in order.  They showed up each and every day to monitor the situation and reduce the number of fans I needed during the course of a week.  They took an awful situation and made me feel confident that the cleaning and restoring process was going to work.  I'm always going to recommend this shop to any of my neighbors and friends.  I felt like they did an incredible job even when they must have been exhausted by the strain of so many customers during that time.  They made me feel like my house was the most important job they had.  I can't say enough good things!  

Beth and Glenn Brock, Santa Fe.

Kudos to the SERVPRO team that came to the rescue after that horrendous flooding that we had in Santa Fe on the 23rd. Needless to say, it was a very stressful time, and the SERVPRO folks where professional, efficient, and very considerate, which went a long way toward reducing my stress.  They explained the entire process to me every step of the way and I highly recommend them.

"I'm very proud of the work you guys did."

"When this huge storm hit and my home began to get wet. My carpet was basically soaked and started to smell. Thank you for helping me with everything. You guys really took the worry off me."

"You all are very helpful and I'm grateful on how fast you gave me a call back, feels like I just called my insurance like 20 minutes ago."

You guys are doing a great job, and the guys are hard workers.

Since working w/this SERVPRO on a January 2018 job @ this same location- I will always call them for my cleaning+restoration needs.